Brian Sullivan is a journalist who has been covering financial services and the insurance industry for 30 years. Today, Brian is Editor and Publisher of two of the leading newsletters in the property and casualty insurance industry, Auto Insurance Report and Property Insurance Report. He is also chairman of the Auto Insurance Report National Conference and Property Insurance Report National Conference, annual meetings which bring together leading industry executives, investors, brokers, reinsurers and others to discuss the most important strategic issues impacting auto insurance.

As a speaker, Brian has been called upon to host seminars for the senior management teams and boards of directors for insurance companies of all sizes, and make presentations on industry trends to agent groups and claims and operations professionals.

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Lee Chen is currently the Vice President of the Corporate Accounts Group, a group that focuses on offering strategic Sourcing Solutions to distributors and contractors utilizing our unique position as the leaders in sustainability and Green Cleaning since 1986.  Chen’s career in the cleaning industry started in 1982 when he joined Rochester Midland in Rochester, New York and was relocated to Massachusetts.  In 1988, Chen was part of a team that introduced water based cleaning technology to the Graphics Arts industry that traditionally used hazardous solvents to clean impression plates and printing blankets. During that time, RMC was one of the pioneers in offering water based cleaning as an alternative to III Trichloroethylene for metal surface cleaning.  He has held several sales management positions over the years, and the Corporate Accounts Group’s Envirocare program is the recognized leader in Green Housekeeping since 1986.  The group has also been co-recipients of the White House Closing the Circle award twice.

George Hedley is the owner of a successful commercial construction and real estate development company. Over 28 years ago, he founded and built his business from $0 to $50 million dollars in only 7 years!  As recognition, George received the nationally recognized award: 'Entrepreneur of the Year' by Ernst & Young and 'Venture' magazine. Mr. Hedley's experience starting, growing & building his business into a systemized management run company enables him to show you how to get your business to work. As a 'Certified Professional Speaker' he will help your organization build people and leaders, create long-time loyal customers, focus on bottom-line priorities, install systems that always make a profit, continuously improve, grow equity and build wealth.

It is remembered as one of the greatest moments in Olympic history.  At the 1964 games in Tokyo, Japan, a virtually unknown 26-year-old American athlete rocketed past the expected medal winners to win the 10,000 meter race, astounding the announcers, his coach and Olympic fans around the world. Billy Mills surprised even himself that day with his record-breaking time.  But he wasn’t surprised that his philosophy of persevering against all odds had paid off.  It is this same determination that Mills uses in his work today as a motivational speaker. Mills speaks to corporations, schools and various organizations, urging his audiences to cling to a personal philosophy that will help them achieve their goals. In one of his signature speeches, Mills tells his audiences that before he was halfway through there were several times he wanted to quit, but that reminding himself of important people in his life, like his wife, kept him going to the finish line.

As an international facilitator, consultant, and key-note speaker for MCA, Julie is energetic, informative, and motivational! In addition to her speaking and training engagements, Julie is an MCA Executive Coach, which has given her the opportunity to work one-on-one with many senior executives and leaders in the areas of presentation skills, customer service, sales, and leadership.  Julie speaks on sales, customer service, leadership, conflict resolution, innovation, building dynamic teams, change management, and the quality process relative to service.

Joanne L. Smikle creates results-oriented consulting and training solutions for leading organizations in the public and private sectors. She partners with executives to design innovative performance improvement strategies that address business imperatives. Her areas of expertise are Leadership Development, Team Building and Customer Satisfaction. Joanne’s client list includes: American Honda Motor Co., Allison Transmission, Fannie Mae, Business Technology Association, American Health Care Association, U.S. Marine Corps, Virginia Credit Union League, many associations and financial institutions. Because of her commitment to education and human development, Joanne serves as adjunct faculty for local colleges in the areas of management, leadership and other business-related subjects.

Adam began his career in the financial services industry with Mass Mutual in February 1993.  In 1997 he formed Lakeside Financial Group to service the growing needs of his clients.  The Third Lake, Illinois based firm sells a wide range of financial services products, including life, disability income, health, and long term care insurance as well as investment and annuities.  Adam is the Past President of his local professional association, NAIFA Chicago (National Association of Insurance and Financial Advisors).  He has been a member of the Million Dollar Round Table since 1997, and a three time Court of the Table qualifier.  In 2006 he was a breakout speaker at the Million Dollar Round Table meeting in San Diego.

Adam was featured in the March 2009 issue of Insurance News Net magazine and was the recipient of last years Advisor Today magazines 4 Under 40 award as one of four young advisors who have built a career by working hard, putting their clients first, and giving back to the industry. He helps mentor new agents and has served two terms on NAIFA’s National Membership Committee.  Adam says, “It’s the greatness of this industry and the greatness of its people that keep me motivated to serve.”

Todd Bradley has worked for over 30 years as a specialist in the field of atmospheric control of temperature and humidity, specializing in low dewpoints for many varied processes.  He is currently the application manager for CDIMS and the family of Arid Dry and Arid-Ice products.  Applications include restoration drying, temporary construction drying, product drying, clean room humidity control, air-vey humidity regain control, packaging systems, ice arena, environmental chamber control, frozen food production and storage as well as many other applications requiring active temperatures and dewpoint control.  The American Society of Heating Refrigeration and Air Conditioning Engineers Inc. (ASHRAE) has published his technical paper on humidity control in ice arenas.  He is registered as a Certified Energy Manager.  Contributed to the Dehumidification Handbook, published 1990 by Munters Cargocaire.

Founder of Restoration College in 2001, Pat Dooley pioneered the development of the Applied Structural Drying Course writing and teaching the very first course offered. Pat remain hands on himself having been involved in Catastrophic Loss Management for all major hurricanes involved in North American since Hurricane Andrew in 1992 and including Hurricane Katrina. Pat has been involved in the Restoration industry for 28 years owning his own restoration company with 8 locations through out British Columbia Canada. He also worked for Stanley Steemer as the Director of Restoration Development founding the Restoration division and IICRC® training center.

Today Pat continues to teach, write articles, manage CAT Losses as well as providing expert witness testimony in legal disputes involving the restoration industry. He is a key note speaker in many Conferences including the Canadian Adjusters Association and provides training and consulting to the Insurance industry.

Tim Ennis honed his leadership skills at an early age as a Boy Scout by earning his Eagle Scout award. 
He started his career in 1980, while still college studying Business Administration, as the Vice President of Keep It Clean, a large-at-the-time truck mounted carpet cleaning and turnkey restoration company.  Tim worked as a project manager for several small reconstruction companies before advancing to a mature commercial/industrial contractor charged with starting up a new venture as the Reconstruction Division Manager.  He also completed his AIC (Associate in Claims) designation during this period of time and gained respect as an expert industry witness for dozens of court cases. After reaching his goals and a desired level of efficiency, Tim struck out with his own restoration company during the advent of structural drying.  For many years, he held various leadership positions within the restoration industry, his church and also in community civic organizations.

When he was diagnosed with Parkinson’s disease, he liquidated all of his company locations to find time to seek treatment options.  During his absence in the marketplace, several restoration industry business owners contacted him for advice and problem resolution.  Tim has worked through many large losses and many commercial claims during his career, both on the scene and behind the scenes.  Tim discovered his passion as an instructor which he had essentially been doing throughout his career.  He has trained many successful Project Managers and has implemented many new processes for business owners along the way.   Teaching course is a conduit to share his knowledge and his 30 years of experience with the multiples.  He currently teaches his own courses on Temporary Power Solutions, Project Management and Crew Chief Development.

Since 1990 Barb Jackson has been assisting victims of house fires, vandalism, mold damage and water damage victims put their lives back together after life-altering events such as fire & water damage. Barb specializes in the restoration cleanup process and loves teaching restoration specialists striving to improve their restoration cleaning services.  Providing excellent customer service and educating victims on realistic expectations are vital in what we do.

Ken Larsen, CR, WLS, Director of Education for the Restoration Leadership Institute, has 30+ years of experience in the restoration industry. This includes 20 years as an independent restoration business owner, environmental consulting, contents restoration, and software development for the professional water damage restorer. Larsen will work with you to develop a customized approach to your water documentation process. He will also investigate any general restoration work or drying technician concerns you may have.

Steve Morgan is the General Manager of BALES Restoration DKI in Lynnwood WA and has been in the damage restoration business since 1987. His years of experience have been riddled with education some of which have come from the school of "hard knocks".  Steve’s construction experience means that he is comfortable with understanding how new construction designs and multi-layer construction on commercial buildings, upscale residential and multi family residences have impacted the restorer’s ability to dry.  Working with Injectidry Systems, he has given valuable input to the design of their products which address the need to access small and tight interstitial spaces as well as specialty floor and cabinet drying.  He is frequently sought out by building engineers, Industrial Hygienists and contractors to devise drying strategies for their complex restoration projects.  Steve currently holds certifications of Water Restoration Technician, Applied Structural Drying and Master Restorer , Green Risk Professional, MRT, MRS in addition to numerous other certifications. 

Dale Sailer has 25 years of progressive managerial and executive experience in business to business service industries, with deep roots in sales, marketing, operations, business development, product management and strategic planning. For the last 8 years, Sailer has served as the Chief Executive Officer of DKI Services Corporation and its family of companies – Disaster Kleenup International Inc., DKI Market Services Inc., DKI Loss Services Inc., and Circumspex LLC, and its other market offerings – The Restoration Leadership Institute, the Procura Buying program, and Insights, the Property Restoration Conference and Trade Show. DKI is the largest disaster planning and restoration services organization in North America with over 350 service locations and over $1B in system-wide revenue.